Sep 27, 20191 min readStand firm when outrage comes knockingThe closure of popular Auckland restaurant Gypsy Caravan shows there are risks to giving in to an outraged customer. The owners closed...
Sep 27, 20191 min readTroubled awakeningsThere’s a danger that “ethical business” is becoming a refuge for scoundrels, undermining those more serious about the practice. Thomas...
Sep 27, 20191 min readSpark throws its contingency plans in the fireSpark’s response to Rugby World Cup streaming problems is a lesson in trusting in your contingency plans. Spark were quick to act; within...
Sep 12, 20192 min readTale of two controversiesThis time a year ago, Nike celebrated the controversial “taking the knee” campaign by American football player Colin Kaepernick. Half a...