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Sep 27, 20191 min read
Stand firm when outrage comes knocking
The closure of popular Auckland restaurant Gypsy Caravan shows there are risks to giving in to an outraged customer. The owners closed...
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Sep 27, 20191 min read
Troubled awakenings
There’s a danger that “ethical business” is becoming a refuge for scoundrels, undermining those more serious about the practice. Thomas...
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Sep 27, 20191 min read
Spark throws its contingency plans in the fire
Spark’s response to Rugby World Cup streaming problems is a lesson in trusting in your contingency plans. Spark were quick to act; within...
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Sep 12, 20192 min read
Tale of two controversies
This time a year ago, Nike celebrated the controversial “taking the knee” campaign by American football player Colin Kaepernick. Half a...
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